Privacy Policy

1. Introduction

Aiboxlab Limited ("Aiboxlab", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platforms and services, including stagingai.ai, vidnexus.ai, aiboxlaboratory.com, and any other platforms we operate.

By using our services, you consent to the practices described in this Privacy Policy.

2. Company Information

Aiboxlab Limited
Unit B6, 12/F Wing Wah Building, 677 King's Road, Quarry Bay, Hong Kong
Email: contact@aiboxlaboratory.com
Phone: +44 778 226 5805

3. Information We Collect

3.1 Information You Provide

• Account Information: Name, email address, and password when you create an account
• Payment Information: Billing details processed securely through our payment partners (Stripe and Airwallex). We do not store your full credit card details on our servers.
• User Content: Images, videos, documents, and other files you upload to our platforms for AI processing
• Communications: Information you provide when contacting our support team

3.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent, credits consumed
• Device Information: Browser type, operating system, device type, screen resolution
• Log Data: IP address, access times, referring URLs
• Cookies and Similar Technologies: See Section 9 below

4. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI services
• Process transactions and manage your credit balance
• Create and manage your account
• Communicate with you about your account, services, and updates
• Ensure platform security and prevent fraud
• Comply with legal obligations
• Analyse usage patterns to improve our services

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Payment Processors: Stripe and Airwallex, to process your payments securely
• Cloud Service Providers: To host and deliver our AI services
• Legal Authorities: When required by law or to protect our legal rights
• Business Transfers: In connection with any merger, acquisition, or sale of company assets

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. User-uploaded content for AI processing is retained temporarily and deleted after processing is complete, unless you choose to save it to your account. We may retain certain information as required by law or for legitimate business purposes.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit (TLS/SSL), secure cloud infrastructure, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate personal data
• Deletion: Request deletion of your personal data
• Portability: Request your data in a portable format
• Objection: Object to certain processing of your personal data
• Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at contact@aiboxlaboratory.com.

9. Cookies and Tracking Technologies

9.1 What Are Cookies

Cookies are small text files stored on your device when you visit our websites. They help us provide a better user experience and understand how our services are used.

9.2 Types of Cookies We Use

• Essential Cookies: Required for our platforms to function properly (authentication, security, session management)
• Analytics Cookies: Help us understand how visitors interact with our platforms (page views, usage patterns)
• Functional Cookies: Remember your preferences and settings

9.3 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our platforms.

10. International Data Transfers

As a Hong Kong-based company serving clients internationally, your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete that information.

12. Third-Party Links

Our platforms may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Aiboxlab Limited
Unit B6, 12/F Wing Wah Building, 677 King's Road, Quarry Bay, Hong Kong
Email: contact@aiboxlaboratory.com
Phone: +44 778 226 5805